Viader Vintners delivers to all mainland UK addresses.
Our delivery charge to addresses in England and Wales is £9.95, which is waived on orders over £150. To Scottish postcodes DD* DG* EH* G* KY* ML* and TD* our delivery charge is £10.95, which is waived on orders over £150. To Scottish postcodes AB* FK* IV* PA* PH* and KW we ask that you contact firstname.lastname@example.org for a quote – the website automatically calculates the delivery charge to these areas at £50 however a surcharge or refund may apply.
Delivery is free of charge for local deliveries of six bottles or more. Qualifying postcodes: CF64, CF5, CF15, CF14, CF23, CF3, CF24, CF11 and CF10. Our local deliveries are made on either a Wednesday or a Friday. We also offer a Click & Collect service – which of course is FREE!
Orders placed before 12pm are normally delivered the next working day. Please allow another working day for delivery on orders placed after 12pm and 2-3 days for deliveries made to Scottish postcodes: AB* FK* IV* PA* PH* and KW.
Very occasionally an item may be out of stock that the website has allowed you to order. In this event we will contact you to see how you’d like to proceed.
Couriered deliveries are made by APC between 8am-4pm Monday to Friday. A signature is required on receipt of goods. If you choose to add an ‘if out’ delivery instruction during the check-out process, goods will be left as instructed at your own risk.
In the event you are not in at the time of delivery the courier will re-attempt delivery the next working day. Failing an attempted delivery the courier will leave a card with instructions on how to re-arrange a delivery or organise a collection.
How Can I apply Free Delivery to my order total?
If you spend over £150 your shipping fee will automatically be adjusted to £0.00. The following Scottish Postcodes don’t qualify automatically for free delivery: AB* FK* IV* PA* PH* and KW.
If you live locally – Qualifying postcodes: CF64, CF5, CF15, CF14, CF23, CF3, CF24, CF11 and CF10 -and order six or more bottles, choose the Free Delivery option at the checkout.
You can also choose to Click and Collect from our premises at Unit 14, Waterside Business Park, Lamby Way, Cardiff CF3 2ET. We are open Monday-Friday 9:00 a.m.- 5:00 p.m. Please await us to confirm your order by email before making the journey.
Which Scottish postcodes require a quote for delivery?
AB41-56 FK17 – FK21 IV1 – IV20 IV25 IV30 – IV37 IV63 PA21 – PA35 PA37- PA39 PH15 – PH26 PH49 PH50 AB37-38 IV21 – IV24 IV26 – IV28 IV40 IV52 – IV54 KW1 – KW14 PA36 PA40 PH30 – PH41
Please email email@example.com to quote your delivery charge.
Do you deliver to non-mainland UK and overseas?
We only deliver to mainland UK addresses.
My parcel is damaged/wine is corked/wine is not to my satisfaction what should I do?
Please contact us on 02920369222
I want to send a gift what extra steps should I take?
Please specify an order is a gift in your order notes at the checkout stage, this will ensure we do not include an invoice in the box. Also, adding a delivery instruction and a daytime contact telephone number will help ensure the courier successfully delivers on their first attempt.
I want my order to be delivered at a later date, how can I arrange this?
Please specify your required delivery date in you order notes at the checkout stage. Deliveries can only be made Monday-Friday.